Fish and Spins withdrawals: what you need to know

Fish and Spins accepts nine currencies and processes withdrawals through bank transfer, with deposits available via card, alternative payment methods and cryptocurrency. Payouts clear within 5-7 banking days once the operator has completed its checks. Withdrawal limits are capped at £4,000 daily, £8,000 weekly and £30,000 monthly.

Getting money out

Bank transfer is the withdrawal route. The operator states that all payouts via this method are processed within 5-7 banking days. USD payouts cannot be requested through bank transfer.

The minimum withdrawal is £20, €20 or $20 for fiat currencies. For cryptocurrency, minimums are set at 0.0002 BTC, 1.0 TRX, 0.001 XRP, 5 USDT, 1.0 DOGE and 0.01 LTC.

Daily withdrawal cap: £4,000, €4,000 or $4,000.
Weekly withdrawal cap: £8,000, €8,000 or $8,000.
Monthly withdrawal cap: £30,000, €30,000 or $30,000.

Wins exceeding the monthly ceiling are paid in instalments of up to £30,000 per month until the full amount is settled. If the requested withdrawal exceeds a payment system's own limit, it is divided into instalments automatically.

How long it takes

The operator states 5-7 banking days for all bank transfer payouts. This window starts once identity checks are complete and the withdrawal has been approved. First withdrawals typically take longer because verification must be completed before funds are released.

Pending time is not specified. Weekends and public holidays can extend the processing window, particularly for bank transfers that rely on the banking system's operating hours.

What it costs you

Withdrawals via bank transfer can attract additional charges from intermediary banks in exceptional cases, capped at the equivalent of €16. For general withdrawals, the player pays the fee that the payment provider charges — the operator does not absorb these costs.

Bank transfer withdrawal fees can reach €16 where intermediary banks are involved. The operator covers recipient transaction costs for deposits, though the player's payment provider may still charge separately.

Dormant account fee: An account is considered inactive after 12 consecutive months without a login. A monthly maintenance fee of £10 or €10 (or equivalent) applies to any dormant account holding a balance, charged until the balance is exhausted or the account is reactivated.

The default currency is GBP. Transactions in other currencies may result in slightly higher deductions from credit cards due to currency conversions performed by the bank or payment processing system.

What you can pay with

Deposits can be made using VISA and MasterCard credit and debit cards, alternative payment options, and cryptocurrency. The operator accepts nine currencies: GBP, EUR, USD, TRX and BTC are confirmed, alongside XRP, USDT, DOGE and LTC.

The maximum deposit amount depends on the payment method used. Due to the nature of cryptocurrencies, deposit limits cannot be applied to deposits made through the crypto payment system, meaning responsible gambling deposit caps can only be applied to fiat methods.

Third-party deposits are not accepted. Funds must be deposited using a method registered in the player's own name. Violating this condition results in the confiscation of winnings and the refund of the original deposit to the payment account owner.

The 3x deposit wagering requirement

Any deposit must be wagered three times before the withdrawal of funds connected to that deposit becomes available. If multiple deposits are made with no gaming activity, the total amount of those deposits must be wagered before a withdrawal can be processed.

Failure to meet this requirement gives the operator the right to charge a fee for processing the deposit and withdrawal. This is an anti-money-laundering measure and applies to all deposits, bonus or no bonus.

Proving who you are

The operator reserves the right to verify a player's identity before processing payouts and can hold any refund or withdrawal for the time needed to complete this check. Documents such as ID, payment system details and utility bills may be requested.

Documents must be provided in the Latin or Cyrillic alphabet. If a player cannot provide documents in either alphabet, the operator reserves the right to request video verification, where the player presents their documents on camera.

Players can upload their ID and other required files by navigating to My Account → Documents. First withdrawals typically trigger verification, so it is worth submitting documents early to avoid delays when requesting a payout.

When a payout is refused or delayed

Withdrawals are held or declined for a handful of recurring reasons. The most common are incomplete verification, active bonus terms not yet cleared, or a withdrawal amount below the stated minimum.

Breaching the third-party deposit rule — using a payment method not registered in the player's name — leads to confiscation of winnings and a refund of the original deposit to the account holder. Multiple accounts registered to the same person result in suspension or termination of all accounts involved.

The operator's support team is the only group that can investigate a specific payout. Contact them with the transaction date, the amount, the method used and any reference shown on screen. Email support is available at [email protected], and Live Chat is open 24/7.

Refund requests

Refund requests must be made within 24 hours of the transaction, or within 30 days if another individual accessed the account. Credit card refunds are processed up to the total amount deposited, with excess amounts paid via alternative methods. Bonuses and winnings are deducted from the balance before processing refunds.

Responsible play

Gambling is entertainment, not an income plan. Players wishing to set deposit limits for responsible gambling must use an alternative payment method, as deposit limits cannot be applied to cryptocurrency deposits. Self-exclusion can be requested by contacting the support service via Live Chat.

Free and confidential support is available from GamCare (National Gambling Helpline: 0808 8020 133, 24/7), BeGambleAware, and GamStop for national self-exclusion. Blocking software such as Gamban and BetBlocker can help manage access.

This site is for players aged 18 and over (18+). If gambling stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.