Contact the Fish and Spins team
Need to reach us? Whether you have a question about something you've read on Fish and Spins or need help with your casino account, this page explains who handles what and how to get the fastest answer.
Reaching the blackmountainmeats.co.uk editorial team
Questions about the content on this site – a factual query, a correction, or feedback on what we've written – go to [email protected]. We respond within 48 hours on weekdays.
This inbox handles editorial matters only. We cannot process withdrawals, reset passwords, or access player accounts – those requests go to the operator's own support channels below.
Getting help with your account
For anything account-related – registration problems, deposits that haven't arrived, withdrawal requests, bonus queries, verification documents, or technical issues with games – contact the casino's support team directly.
Email: [email protected] operates around the clock. Live Chat: available 24/7 through the site once you're logged in.
What to include when you write
Speed up the first reply by having these ready:
- The email address registered to your account
- The approximate date and time the issue happened
- Any reference number or error message shown on screen
- Screenshots where relevant – payment confirmations, error dialogs, or the part of a terms page you're asking about
The more specific your message, the less back-and-forth it takes to resolve.
Responsible gambling support
If you need help managing your play or want to talk to someone about gambling, free and confidential support is available in the UK through GamCare at gamcare.org.uk or the National Gambling Helpline on 0808 8020 133, open 24 hours a day. BeGambleAware at begambleaware.org offers guidance, and GamStop at gamstop.co.uk provides free self-exclusion across all licensed UK sites.
For residential or online treatment, Gordon Moody at gordonmoody.org.uk is there. Blocking software such as Gamban (gamban.com) and BetBlocker (betblocker.org, free and cross-platform) can help prevent access when you need a break.
Response expectations
The editorial inbox at [email protected] is checked Monday to Friday during UK business hours. Replies usually go out within 48 hours, though complex queries can take a little longer. The operator's own support channels run continuously – Live Chat typically replies within minutes, and email within a few hours.
This site is for players aged 18 and over (18+). Gambling should be entertainment you choose, not something that feels obligatory – for free, confidential support visit BeGambleAware.org.